01 Book

Learn how to apply counter-intuitive techniques from hostage negotiation into any situation - business or personal.

02 Online Course

For those who are ready for a deeper dive into Never Split the Difference but can’t make it to a live event,

03 Live Seminars

Get equipped with the tactical empathy tools you need to be heard, overcome objections, and close deals with fewer counter-offers.

Never Split the Difference

Negotiating As If Your Life Depended On It

Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. These surprising tactics—which radically diverge from conventional negotiating strategy—weren’t cooked up in a classroom, but are the field-tested tools FBI agents used to talk criminals and hostage-takers around the world into (or out of) just about any scenario you can imagine. In NEVER SPLIT THE DIFFERENCE: Negotiating As If Your Life Depended On It former FBI lead international kidnapping negotiator Chris Voss and co-author Tahl Raz break down these strategies so that anyone can use them in the workplace, in business, or at home.

This book blew my mind.  It’s a riveting read, full of instantly actionable advice—not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.

Adam Grant, Wharton professor and New York Times bestselling author of ORIGINALS and GIVE AND TAKE

Our Latest Posts

Where smart communicators go to get the negotiation edge.

  • Every now and again, the best negotiators find themselves sitting across the table from someone who is nonconfrontational.

    Because we are all so accustomed to dealing with counterparts who love to battle, it’s always worth revisiting the most effective ways to deal with nonconfrontational people.

  • In every negotiation, there are five distinct roles and responsibilities. 

    In an ideal world, you would have five different people playing each of these roles. But in the world of high-stakes negotiations, teams don’t always have that luxury.

  • If you want to get to the next level as a real estate agent, you need to improve your negotiation skills. It’s really that simple.

    Real estate agents spend the bulk of their days negotiating with all sorts of people, including clients, appraisers, inspectors, and other agents—which means they need to be exceptional negotiators to succeed in the industry. 

    By taking these four steps every time you make a deal, you increase the chances you get the negotiation outcomes you’re aiming for.