01 Book

Learn how to apply counter-intuitive techniques from hostage negotiation into any situation - business or personal.

02 Online Course

For those who are ready for a deeper dive into Never Split the Difference but can’t make it to a live event,

03 Live Seminars

Get equipped with the tactical empathy tools you need to be heard, overcome objections, and close deals with fewer counter-offers.

Never Split the Difference

Negotiating As If Your Life Depended On It

Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. These surprising tactics—which radically diverge from conventional negotiating strategy—weren’t cooked up in a classroom, but are the field-tested tools FBI agents used to talk criminals and hostage-takers around the world into (or out of) just about any scenario you can imagine. In NEVER SPLIT THE DIFFERENCE: Negotiating As If Your Life Depended On It former FBI lead international kidnapping negotiator Chris Voss and co-author Tahl Raz break down these strategies so that anyone can use them in the workplace, in business, or at home.

This book blew my mind.  It’s a riveting read, full of instantly actionable advice—not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.

Adam Grant, Wharton professor and New York Times bestselling author of ORIGINALS and GIVE AND TAKE

Our Latest Posts

Where smart communicators go to get the negotiation edge.

  • Even the most effective real estate agents can always improve.

    Whether you’re just starting out in your career or you’ve sold more properties than you can count, you should always do what you can to sharpen your skills.

  • Women and men are treated differently in the workplace. That’s just the way it is. 

    Over the years, The Black Swan Group has found that women have used five specific skills to great effect during negotiations. We call them the Fab Five Skills for Females.

    Keep reading to learn these five negotiation tactics and increase the chances you navigate your next negotiation with ease and arrive at your intended outcome.

  • To get your point across AND save your relationships, implement this mechanism when you’re in a disagreement:

    “Before I disagree, let me make sure I can summarize your point of view …”

    They will listen. And they will be warned in advance that you have an opposing viewpoint. No one is misled, and your integrity is intact. (Although your integrity was intact anyway. Tactical Empathy™ isn’t agreement. Those of you who have used Tactical Empathy have already found this to be true.)