Learn how to apply counter-intuitive techniques from hostage negotiation into any situation - business or personal.
For those who are ready for a deeper dive into Never Split the Difference but can’t make it to a live event,
Get equipped with the tactical empathy tools you need to be heard, overcome objections, and close deals with fewer counter-offers.
Never Split the Difference
Negotiating As If Your Life Depended On It
Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. These surprising tactics—which radically diverge from conventional negotiating strategy—weren’t cooked up in a classroom, but are the field-tested tools FBI agents used to talk criminals and hostage-takers around the world into (or out of) just about any scenario you can imagine. In NEVER SPLIT THE DIFFERENCE: Negotiating As If Your Life Depended On It former FBI lead international kidnapping negotiator Chris Voss and co-author Tahl Raz break down these strategies so that anyone can use them in the workplace, in business, or at home.
This book blew my mind. It’s a riveting read, full of instantly actionable advice—not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.
—Adam Grant, Wharton professor and New York Times bestselling author of ORIGINALS and GIVE AND TAKE
Our Latest Posts
Where smart communicators go to get the negotiation edge.
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Send This Email to Negotiate Your Salary
You’ve landed a new job or been offered a promotion. Awesome.
How do you get paid more? Use the following subject line and then follow The Black Swan Group’s email negotiation guidelines.
How can I be guaranteed to be involved in projects that are critical to the strategic future of the company?
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The 4 Defining Characteristics of Effective Leadership
Anyone can be a leader. But not every leader is an effective one.
Great organizations are built on the backs of effective leadership. That’s because effective leaders inspire their teams to reach their full potential and can even get them excited to show up to the office every day.
If you’re looking to take your leadership skills to the next level, here are four characteristics that effective leaders possess.
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Leadership Behaviors That the Experts Swear By
Employees don’t quit because they hate their jobs. In large part, they quit because they hate their managers.
On the flip side, great managers have the ability to inspire their teams and encourage their employees to reach their full potential.
But what exactly makes a great leader?
Although there’s no cookie-cutter framework you can follow to become a great leader, here are five behaviors that effective managers engage in.